Our Frequently Asked Questions, with answers;
1. Is it easy to buy online from Seeds to Sow?
Yes - browse or search to the product you wish to purchase, find the seeds that you wish to purchase and select your pack size by number of seeds, we sell standard packets and small packets on some varieties. Click the 'add to cart' button to add this item to the shopping basket. Once you have selected all the items you require proceed to the checkout where you can amend your order if required, and then provide delivery details before being forwarded to a secure server where your credit card details (or paypal details) will be taken.
2. Can I order by post and do you have a catalogue?
No - sorry, but we cannot accept cheques, and we are an online business only so we do not produce a catalogue.
3. Can I order by phone or fax?
No - sorry, but as we are a small company, we can only accept online business.
4. Which payment cards do you accept?
5. Do you offer any discounts?
Yes from time to time. We offer promotional discount codes from time to time and our website will show if the discount codes are accepted at check out.
6. Do your prices include VAT?
We are only a small company and we are not VAT registered.
Please note that all prices are shown in GBP (£) and we are unable to supply to the EU any longer.
7. Is there a minimum order value?
8. What is the login for?
You do not need to 'login' to order from this site, but if you have bought from us before, and have asked for, or been sent, online account details (username and password) then you can use 'login' to avoid entering delivery and contact details every time you order. If you have difficulty using the login details or the saved information is incorrect please let us know at email@example.com.
9. How do I know if the product is in stock?
If the 'add' button is shown on the page then this product is in stock. If the 'sold out' button is shown then we have temporarily sold out of this item .
10. Where do you source your seeds from?
We ensure that we only source high quality seeds from long-established and reputable British seed merchants. This ensures that we have full traceability and meet the GB (formerly EU) Seed Regulation requirements for germination rates. As we are DEFRA licensed we adhere to strict policies and regulation, meaning that you get the best possible quality seeds every time you order.
11. Are any seeds organic (or) genetically modified?
Organic - No. Although some of our seeds are organic, we are not a certified organic seller and do not claim to be.
GMO - No. Although many of seeds are produced using the latest breeding techniques, none are genetically modified, or have been derived from genetically modified parent material. The methods used in the development and maintenance of these varieties are designed to minimise the presence of off-types, including genetically modified organisms. Due to the free movement of pollen it is not possible for open pollinated crops to be guaranteed to be free from the presence of adventitious GM material. However, the suppliers we buy from work closely with breeders, suppliers and the relevant Government bodies to ensure that any such risks are minimised.
12. How are the products packed?
Seeds are supplied in glassine packets and sealed with tamper proof labels. If you find any label has been opened (or perforated) prior to it arriving with you, please let us know. The product label details the product, approximate quantity of seeds and sowing and care instructions. Gift boxes contain seed packets as described above.
13. Which areas do you deliver to?
We are able to supply seeds to the whole of the UK (excluding Northern Ireland currently due to Brexit) covered by Royal Mail postal services, this site is configured to calculate shipping charges on orders for delivery within the UK only. We no longer accept orders from the EU.
14. How are the products delivered and what is the cost?
The products are delivered by Royal Mail postal services, depending upon destination and value/weight of the goods concerned. Please see our delivery/shipping page to see postal costs.
15. When will the products be delivered?
We use standard Royal Mail services and delivery can be up to 10 working days after processing.
16. What do I do if I ordered the wrong product?
We can only accept seed returns as a result of incorrect ordering at our discretion. Products must not be returned to us without prior notification and must be in our sealed packets as supplied, and must be in a suitable padded envelope. We must be notified within 7 days of receipt. Email us for further advice at firstname.lastname@example.org.
17. What do I do if I am not satisfied with the product?
All our products are checked to ensure they are both true to type and germinate in excess of any legal requirements. In the unlikely event that our seeds fail to perform satisfactorily then please contact us immediately, so we can investigate the problem and take any action deemed necessary.
18. Are Seeds to Sow ordering and payment systems secure?
Yes. Seeds to Sow uses secure encryption to collect your name, address, order details, etc. Card payment processing is handled by Shopify on their own secure servers. We do not see or hold card details entered on the website.
19. Will you pass my details to any third party?
20. Is Seeds to Sow a registered company?
Yes, Seeds to Sow Ltd is registered in England as a private company under the Companies Act 1985. Our company number is 10176454, and our registered address is 89 Cross Lane, Birkenshaw, Bradford BD11 2BY, West Yorkshire.