Delivery and Postal Charges
Seeds to Sow uses Royal Mail postal services to post all seeds and packages. Please allow up to 10 days for delivery, although most deliveries will be well before this, at busy times it may take longer.
If you have contacted us by e-mail, we have replied so please check your junk mailbox. Add us to your favourites in email to ensure that you see responses, we can provide a track and trace reference number for any parcels (but not standard post).
Prices for delivery are based on total weights and sizes of packages and include packaging costs as follows.
We use Royal Mail first and second class postal services. Our rates (updated January 2020) are;
Postage Price to 250g - 0.1 - 0.250 kg £1.95
Postage Price to 500g - 0.251 kg – 0.5 kg £2.39
Postage Price to 750g - 0.501 kg – 0.75 kg £3.30
Postage Price small box - £3.95
Postage Price large box - £6.00
Please note that we only post to UK addresses (excluding Northern Ireland - orders cannot be processed to NI at the current time due to Brexit)
Refunds and Returns Policy
No refund will be issued on any postal charges for returned products. Any seeds must be returned within 14 days of the date the original order was posted. To be eligible for a return, your order (items) must be unopened and unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to:
Seeds to Sow Ltd 89 Cross Lane Bradford GB BD11 2BY
You will be responsible for paying for your own postal costs for returning your item. Postal costs are non-refundable. If you are posting items over £50, you should consider using a traceable postal service or purchasing insurance. We cannot guarantee that we will receive your returned item.